To proceed with the subscription cancellation, the client must contact our customer service staff via e-mail at customersupport@ericsports.net indicating the product key that was sent by email at the time of purchase, with a minimum of fifteen (15) days prior to the renewal date of payment of the service. If the user wants to cancel more than one subscription, the product keys of those licenses or services to be canceled must be provided within the e-mail content.

The subscription cancellation will only prevent new charges for the service to be done, but will not rescinded the contract until the expiration or renewal date, and will not entail a refund to the buyer.

If the user wishes to be refunded, with an immediate cession of any activity with our product and to be denied access to the services it provides, the client must send an e-mail to customersupport@ericsports.net, indicating, as in the previous case, the product keys of those licenses or services to be cancelled, also adding within the content of the mail the buyer name used at the time of the purchase. This process implicitly involves the cancellation of the subscription.

The amount owed will be calculated based on the amount of time the product has been active and the type of product chosen by the user. The time until the process is completed by our staff may be up to seven (7) business days. Once done, depends exclusively on the bank entity with which the payment was made.

In either case (cancellation of subscription and refund), the user will receive a confirmation e-mail when the process is completed by our staff.

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